Refund Policy

This Refund Policy applies to purchases of ORQVION licenses completed through orqvion.com checkout or the same catalog inside the desktop app. It should be read with the Terms of Service and Return Policy.

Enterprise orders follow the refund and termination clauses in the signed agreement. If those conflict with this page, the signed agreement wins.

ORQVION is digital software. There is no physical box to send back. A “refund” means we reverse or repay the license fee we actually received, and we revoke or do not issue the matching entitlement.

1. Currency and rails

• Catalog amounts for Pakistan methods are typically PKR.
• Refunds, when approved, are sent on the same rail where possible (JazzCash, Easypaisa, or bank). We cannot force a wallet provider to post faster than their own SLA.
• Gateway fees charged by the provider may be non-refundable when the provider keeps them. We refund the amount we can recover.

2. Full refund — unused license (7 days)

You may request a full refund of the license fee if all of the following are true:

1. You ask within seven (7) calendar days of the confirmed payment; and
2. The license has not been activated on any device (no successful device bind / first activation); and
3. The purchase was not an Enterprise invoice governed by other paper; and
4. The request is not part of payment fraud, chargeback abuse, or a stolen instrument.

This is the consumer-friendly cooling-off we offer for unused digital seats. It is in addition to any stronger right Pakistani law gives you.

3. Always refundable (no “unused” test)

We will refund or complete a reversal when:

• the gateway captured payment twice for the same order;
• payment succeeded on the wallet but our license server failed to issue a key and we cannot repair it promptly;
• we cancelled the product or the SKU before you could download or activate;
• we determine the charge was unauthorised after a good-faith review.

4. After activation

Once a license is activated on a device, the seat has been delivered. We do not routinely refund activated Pro/Business licenses because you changed your mind, underused the product, or prefer a competitor.

We may refund or credit at our discretion if:

• a blocking defect in our official build prevents the licensed features from launching, and we cannot provide a fix or workaround in a reasonable time; or
• our support team agrees the checkout amount was clearly wrong.

Uninstalling the app or deleting a project is not a refund event. See Returns.

5. What we do not refund

• Free plan (there is no fee).
• Time already consumed on a seat you activated and used.
• Third-party costs (your electricity, Docker hosting, cloud AI invoices, model downloads).
• Fees the payment provider keeps after a customer-initiated chargeback you lose.
• Promotional or internal comp licenses marked as non-refundable on the invoice.

6. How to request a refund

1. Use Contact with topic Product support (or email the support address in the footer).
2. Include: order or payment reference, registered email, package name, date, and whether the license was activated.
3. Do not send source code. We do not need a repository to refund a seat.

We aim to acknowledge within three (3) business days and to complete an approved refund within fourteen (14) business days after approval, subject to JazzCash / Easypaisa / bank processing.

If we decline, we will say why (activated seat, outside window, enterprise paper, or suspected abuse).

7. Chargebacks

If you open a chargeback, the payment provider’s process applies. Contact us first so we can refund a genuine unused purchase without a dispute. Chargebacks for activated, used licenses may be treated as a Terms breach and can result in seat revocation.

8. Charge currency and taxes

Refunds are in the currency we received, usually PKR. Tax invoices, if issued, will be adjusted according to applicable Pakistani tax rules. We are not your tax advisor.

9. Changes

We may update this policy for new gateways or SKUs. The date at the top will change. Requests are assessed under the policy in force on the payment date, except where the law requires a better outcome for you.

10. Contact

Refund desk: Contact.
Related: Return Policy · Terms · Privacy.